Last week I got an email from Bell Mobility indicating that my BlackBerry internet+browser “bundle” and my text messaging+voice mail “bundle” had been canceled. I had not requested any cancellations and based on the reputation of telecom companies in Canada I did not want to risk being charged for text messaging or internet browsing on my cellphone when they very well can be paid with the subscription. I called and got very good customer service on the phone asking me if I had gone to a store to cancel something, I said no, so they said the service would be resumed as it was 2 days before. I was assured of it.
Today I got my cellphone bill, and it was $15 cheaper than usual. Upon further inspection, I saw that they had restored the BlackBerry “bundle”, but not the text messaging bundle. I decided to go to the Bell World store in Cumberland Terrace and sort it out personally, since apparently the person on the phone had just restored one of my services. I didn’t want to be surprised at the end of next month and be charged “per message” or something like that.
Well, the person in the Bell World store told me that indeed, my service had been restored, including the text messaging and voicemail and that it was now cheaper. Apparently it is now combined with the BlackBerry bundle so I don’t have to pay the extra $15 for it. I wondered if the person who sold me the cellphone had not told me about that possibility, but no, apparently it is a new initiative.
So let me repeat it, hell must be freezing over, because Bell Mobility just lowered their prices (not that I’m complaining or anything).
Good for Bell!